We have been called time and time again to come in after a larger/corporate company has “finished” a job. Oftentimes there are still messes left behind, mistakes made, and an obvious lack of attention to detail. We pride ourselves on the respect we have for our customer’s home and we hate to see the condition that some companies find acceptable.
Accountability
As a small business, our reputation is always on the line. We place a high value on acceptance of responsibility for honest and ethical conduct towards customers and fellow coworkers.
Better communication and active listening
Unlike large companies, we differentiate ourselves by providing a prompt feedback loop that enables two-way communication. That two-way communication can publicly influence future product design and the scope of our services. In addition to the obvious benefit of public interactions, this particular advantage paves the way for consumers to become advocates for our product.
Personalized attention and customer care
Small businesses have the leverage to listen to what each of their customers has to say. This allows us to customize and personalize our services accordingly.
Quicker decision making (adaptability)
Being an agile, smaller business, we are able to adapt and change with the demands of the market. It’s harder to make those kinds of decisions when you have a lot of red tape, or other voices that must be considered.
Easier access to leaders and ownership
Our employees and customers can communicate directly with project managers and leaders of the business who are more likely able to address the day-to-day issues, making it easier to resolve any critical matters quickly and effectively.
Expertise
Something that you’ll often see bigger businesses do as they scale is to expand on the areas of business that they cover in order to increase revenue. For smaller businesses like us, this provides an opportunity to focus on niche topics and offer a more focused experience for consumers.
Creativity
Small businesses have freedom to build creative solutions to meet customer needs and address potential problems.
One-on-one connection
One advantage that smaller businesses have over larger companies is their ability to connect one-on-one with their clients. These connections are always deeper in nature than those from larger companies and it is something that we as small businesses thrive on. Having the right people communicating to clients gives our company a personal touch that large corporations simply cannot match.
Loyalty
- We are faithful and committed to making sure our customers receive the best care and are 100% satisfied with our services. We intend on making each and every client a customer for life.
Innovation and competition
Small businesses constantly have to work on adding new products to their shelves and new benefits for their customers. This is a positive thing, since it sparks healthy competition with larger competitors. It also encourages us to innovate, adding unique spins on the things they offer in order to keep our customers returning. The products you’ll see at a small business are usually ever-changing in order for them to keep up with current demand.
Pricing
Small businesses are not always bound by a concrete pricing structure. This gives us the ability to negotiate a price for services that best fits both parties.